returns & exchanges

Jewelry is such an amazing expression of who you are that we want you to be absolutely thrilled with your purchase. If for any reason you are not happy with your purchase return it for exchange or refund within 14 days of receiving your item(s). Some rules and exceptions are listed in the link below.

Read Before Returning

• Altered items are not accepted as returns. Examples are engraved, shortened, sized, custom, and any nonstock items.
• items must be returned in original packaging and in new and unworn condition.
• Item(s) must be returned within 14 days of receipt of item(s).
• The customer is responsible for shipping and insuring returns.
• Refunds or exchanges will be processed within 48 hours of receipt and inspection of returned item(s).

Any questions please email order@billsjewelers.com. Thank you for being an amazing customer!